Lauren Hayes

Lauren Hayes

Manager, Customer Success Operations

Talks covered by this speaker


Advocating for your parental leave

Stages covered by Lauren

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About this Speaker

Lauren Hayes Brown started her career in CS as the first customer success hire at Siftrock, where she owned every part of the CS function from onboarding to renewal. Building out the CS function from the ground up gave Lauren a crash course in operations and reinforced the importance of building processes early and efficiently in a CS org. After Siftrock was acquired, Lauren went to Polly as their first CS hire, and got to build out a CS process all over again. Currently, Lauren is the manager of CS Ops at Alyce, and is loving getting to dive into operations with the horsepower of a more mature company (but still bringing that scrappy early-stage energy!) 

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